Privacy policy
Last updated 14 October 2026
North Canberra Concrete (ABN 51 995 417 063, “we”, “us”) respects your privacy. This policy explains what personal information we collect through our website, www.northcanberraconcrete.com.au, and our quoting system, app.northcanberraconcrete.com.au, and how we handle it. We aim to follow the Australian Privacy Principles.
What we collect
- Quote requests: your name, phone number, email address (optional), suburb, the type of job and anything you tell us about it.
- Job details: the site address, measurements, notes and photos from a site visit, and the quotes, dates and bookings for your job.
- Quote responses: when you accept a quote online we record the name you type, the date and time, your IP address and browser details, and the version of our terms you agreed to, as a record of your acceptance. If you ask for a change or decline, we keep your message.
- Payments: if you pay a deposit by bank transfer, we see the payment in our bank account. If you pay by card, the payment is handled by Stripe and we never see your card details.
Our website doesn’t use advertising or tracking cookies. Our quoting system uses one cookie to keep the business owner signed in.
How we use it
Only to respond to your enquiry, visit your site, prepare and send your quote, book and carry out the work, contact you about your job (including weather changes), take payment, and keep records we need for tax and legal purposes. We don’t sell your information, and we don’t use it for marketing without your permission.
Who we share it with
We use a small number of service providers to run the business, and they handle your information on our behalf:
- Vercel (website and quoting system hosting)
- Neon (database for the quoting system)
- FormSubmit (delivers website quote requests to our email)
- Resend (sends quote and booking emails)
- Google (our business email and calendar)
- Stripe (card payments, only if you choose to pay by card)
Some of these providers store data outside Australia, including in the United States. Otherwise we only share your information if the law requires it.
Google Calendar
Our quoting system connects to the business owner’s own Google Calendar. It reads when the calendar is busy, to suggest free dates for jobs, and creates, moves and deletes calendar events for site visits and bookings. It doesn’t read the contents of other events, and it doesn’t access anyone else’s calendar. Calendar data is used only to schedule our work and is never sold or shared. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The connection can be removed at any time from the quoting system’s settings or from the Google account’s security settings.
Keeping it safe
Your information is stored with the providers above, using encrypted connections. Only the business owner can sign in to the quoting system. Quote pages are reached through a long private link that only you receive.
How long we keep it
We keep job records, quotes and acceptances for as long as we need them for warranty, tax and legal purposes (generally up to 7 years). Enquiries that don’t go ahead are deleted on request.
Your choices
You can ask to see, correct or delete the personal information we hold about you. Email northcanberraconcrete@gmail.com or call 0402 780 052. If you’re unhappy with how we’ve handled your information, tell us first and we’ll try to fix it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
If we change this policy, we’ll update this page and the date at the top.